Network and service issues
Find out if there are any current issues with the Janet connection. If you are experiencing issues with your connectivity please call 0300 300 2212.
186953 - Peering issue affecting Gamma/VOIP services
Our engineers have been making ongoing adjustments to the 20Gb aggregate at Harbour Exchange. By redirecting a customer with high utilisation, we've observed a further reduction in latency.
Since the remote fix has successfully lowered latency, the fibre cleaning has been postponed.
Could all affected customers please confirm if VOIP services have improved since the change.
The latest updates will be provided via ticket 186953
Information for users
If you have problems with network access or you need advice on network related matters, please contact the nominated person in your organisation (eg computing services or your IT officer).
All organisations with a primary connection to the Janet Network will have been provided with a fault reporting letter detailing the appropriate ways to contact Jisc if you are experiencing issues with your Janet connection.
Please contact help@jisc.ac.uk if you would like a copy of your fault reporting letter. Follow @jiscmi on X (formerly known as Twitter) for updates on major incidents affecting the Janet Network.