Managed Azure

Get the most out of investing in Azure.

Your decision to invest in Microsoft’s market-leading cloud platform of over 200 services will make web-scale computing easier for your developers and service providers.

However, you may still find it hard to find the time and headspace to focus on delivering your organisation’s digital transformation.

It may be easier to save time by handing responsibility for day-to-day management of your Azure environment to our managed Azure service delivery team.

About the service

Our Managed Azure service allows organisations to procure and use Azure technologies and services, managed and supported by our expertise and experience. We can help you to improve your cloud security posture and manage your cloud spend.

The service is primarily designed to look after the day today management of your VM’s along with any supporting infrastructure such as networking, security and identity management.

Our Managed Azure service is typically bought in conjunction with buying your cloud consumption through us. However, if you have an alternative procurement route you can still buy a managed service from us.

We will create and configure your Azure account(s), including the provision of a hardware MFA to protect the root user. We will provide you with access to an ‘administrator’ user if you require it.

We offer 3 tiers of service level known as Basic, Professional and Enterprise as detailed in table below (these are designed to help you choose the right level of support required):

Choose your level of support


Service features	Basic	Professional	Enterprise
Support hours	08:00 - 18:00 (Mon - Fri)	24/7, 365 days a year	24/7, 365 days a year
Monitoring of VM's and infrastructure, proactive alerts and reactive support	08:00 - 18:00 (Mon - Fri)	24/7, 365 days a year	24/7, 365 days a year
Security alert monitoring of your infrastructure	08:00 - 18:00 (Mon - Fri)	24/7, 365 days a year	24/7, 365 days a year
Re-active alerts for your public facing web services	08:00 - 18:00 (Mon - Fri)	24/7, 365 days a year	24/7, 365 days a year
Service level agreement	Included	Included	Included
Service onboarding	Included	Included	Included
Vendor escalation	Included	Included	Included
Technical support via ITSM portal	Included	Included	Included
Problem management	Included	Included	Included
Ongoing cost reporting via FinOps	Included	Included	Included
Service reports - monthly	Included	Included	Included
Cloud management platform	Included	Included	Included
Account/relationship manager	Included	Included	Included
Consumption reports (self-service)	Included	Included	Included
Windows and Linux patching and verification	Included	Included	Included
Service offboarding	Included	Included	Included
Change requests	Included	Included	Included
Anti-malware	X	Included	Included
Automated power on/off scheduling	X	Included	Included
Patch reports - monthly	X	Included	Included
Advanced monitoring of VM's using third party tools	X	Included	Included
Service review meetings - quarterly	X	Included	X
Service review meetings - monthly	X	X	Included
Access to AWS/Azure Architects	X	X	Included
Health and performance recommendation reports - monthly	X	X	Included
Security review - annual	X	X	Included
Augmented FinOps (self-service)	X	X	Included
Full lifecycle FinOps (self-service)	X	X	Included
Security and compliance advice/reporting (self-service)	X	X	Included

Managed services billing portal

Billing features for our core and enhanced service options:

Cost monitoring
Pre-payment options
Management of credits
SAML 2 support

Support that meets your needs, whatever your stage of cloud maturity

Make sure your service level agreement is watertight. Procuring through Jisc gives you access to Azure’s strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality, and availability between Azure and your organisation.

Optimise efficiencies with personalised monthly recommendation reports that help you save money and keep you up to date on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your Azure accounts. You will also get monthly reports on service incidents and patching.

Get expert help and advice whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.

Always on

Getting help is simple with managed Azure. Your IT support team needs just one point of contact. It’s us!

We triage calls about service issues via our ITSM web portal and pass them on to Azure if required. Pass your billing, subscription and other issues to us, too.

Procurement frameworks

Our cloud solutions team can support your procurement processes. For example, we can provide members and customers with Azure products and services through the digital marketplace G-Cloud framework and OCRE framework and by direct award.

Please speak to your relationship manager or contact cloud@jisc.ac.uk for further details.

Case study: providing a robust digital lifeline for people in crisis

Samaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users.

Read how Jisc helped Samaritans with their cloud migration (pdf).

Need help managing payments for our services?

Did you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.

Our partnership with Azure

As a Cloud Solutions Provider (CSP) with extensive expertise in the Azure platform we can support you through procurement, design, and delivery of Azure with a support wrapper and ongoing full life-cycle management.